Returns & Exchanges
At Lyre's, we want you to enjoy every sip of our non-alcoholic spirits; however, if your order arrives damaged or incorrect, we are committed to making it right. Due to the nature of our food and beverage products, we cannot accept returns for opened bottles or changes of mind.
Contact Support
Reach out to our customer service team within 14 days of delivery with your order number and a brief explanation of the issue.
Provide Documentation
If your spirits arrived damaged, please attach clear photos of the packaging and the affected bottles to expedite your claim.
Wait for Approval
Our team will review your request and provide a return authorization and a prepaid shipping label if a return is required.
Receive Refund or Replacement
Once your return is processed or your claim is approved, we will issue a full refund to your original payment method or ship out a replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing